Monitor Negative Feedback

Administrators are responsible for reviewing and acting upon the negative feedback provided by all users. View a list of responses with negative feedback by navigating to the Chat Log tab within the WisdomAI interface and switching the Has Negative Feedback toggle.

Get Email Notifications

The system automatically channels negative feedback to administrators via email, ensuring prompt attention to issues that require intervention.

This is a Beta feature, reach out support at [e-mail] to sign up for email notifications when negative feedback is submitted.

Best Practices when you see Negative Feedback

1. If the issue is just an incorrect SQL, you can fix the SQL and thumbs up the response.
2. If it is an understanding gap, which is generally applicable, then you should add a knowledge item.
3. If this is some kind of feedback on the WisdomAI product, contact [e-mail].

For Domains with high usage or complex data, it is highly recommended to assign a dedicated administrator to regularly review feedback and make necessary updates to the knowledge base, ensuring continuous optimal performance.

Next steps

• Turn Answers into Stories
• Limited Context
• Provide Feedback to the System